Skip to main content

FAQs

Frequently Asked Questions

What sets us apart?

Our fairy dust extends beyond a specific space (think glitter that gets everywhere)! We don’t just organize—we orchestrate. The Good Fairy handles the extras others leave behind, so you’re not chasing five vendors to finish one project. One team. Seamless service. Magic, multiplied.

What exactly do you do?

Short answer: We magically organize ANYTHING!

Longer answer: We declutter and organize kitchens, pantries, closets (bedroom, linen, hallway, storage), laundry rooms, garages, bathrooms, photos, paperwork, whole-house moves (prepack/unpack, put-away). In addition we offer concierge services – think one-stop shopping. We design and implement systems that make your life run elegantly and effortlessly.

How do I begin?

We schedule an on-site or virtual consultation (up to an hour) and follow with a proposal outlining timeline, investment, and next steps. Many questions you might have are included in our client book (for your customized answers) and contract that you receive after the consultation.

What is your process?

  1. Consult and Assess — Onsite or virtually we listen to your challenges, walk through your spaces, and assess your needs together.
  2. Plan and Prioritize — We discuss your priorities and discuss the general plan for each project and space.
  3. Declutter and Sort — This varies per project. We handle the heavy lifting while helping you make thoughtful decisions about what stays and what goes.
  4. Design and Products — We discuss what layout matters most to you, identify your design preferences, then select products that align with your style and goals.
  5. Categorize and Organize — With the design and products secured we organize intuitive systems that maximize space, reflect your aesthetic, and make daily life feel effortless.

Will you help me sort through my belongings?

Absolutely. We guide decisions, coordinate donations/consignments, and arrange haul-away so the process of letting go feels a bit easier.

How soon can I schedule?

Our availability varies, but typically 1-2 weeks, depending on the project size and number of team members. If you have a specific date in mind (move-in, concierge services, holiday setup and take down), reach out soon to secure your spot. Need us ASAP? We always do our best to work a little scheduling magic.

Do you work hourly or per project?

We typically work on an hourly basis, as it allows for greater flexibility and precision—every home, schedule, and project is unique, and hourly billing ensures you only pay for the time and attention your space truly needs. That said, we do offer project-based bid ranges for clients who prefer an upfront estimate. These are thoughtfully calculated based on the scope, timeline, and number of team members involved.

Is this confidential?

Completely. We operate under strict discretion and NDAs are part of your contract. Photos are only taken for planning unless you grant explicit marketing permission on your contract.

Do you manage moves?

YES! End-to-end: edit, pack by zone, label, coordinate movers, unpack, and set up organized systems so your first day feels like you've been moved in for months.

Do you mark up vendors or products?

No, we don't mark up third-party invoices or products. Our time coordinating them and searching for products is billed at our rate. In addition, we pass our trade discount of 25% at The Container Store on to you – go crazy! Note that we purchase from many different vendors and you are involved in each choice.

Do you mark up vendors or products?

No, we don't mark up third-party invoices or products. Our time coordinating them and searching for products is billed at our rate. In addition, we pass our trade discount of 25% at The Container Store on to you – go crazy! Note that we purchase from many different vendors and you are involved in each choice.

Still have a question?

If you have any other queries, feel free to reach out to us.

Contact